I make every effort to ensure my customers are happy with the services received from David Lancini Electrical Limited. In the unlikely event of disappointment, the following complaints procedure should be followed in order to effect a speedy and amicable outcome.
If your complaint is to do with the quality of my workmanship or the goods that I have supplied, then a claim can be made under my guarantee. I will take every step to put it right quickly and to your satisfaction. However, if you want to pursue a complaint regardless of my guarantee, then in the first instance you should notify me in writing via email.
Once your complaint has been received, it will be logged in my complaints file and an acknowledgement email will be sent to you. An investigation will be performed within a week, and if necessary a site visit will be scheduled with you.
Where I am unable to resolve your complaint using the business complaints procedure above, the business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.